FAQ

Frequently asked... so you are not the only one!

  • select product
  • shopping
  • design
  • quality of clothes
  • quality prints
  • size chart
  • price structure
  • stall packages
  • cart
  • delivery
  • packaging
  • congratulatory text
  • progress order
  • sorprentas address
  • business
  • payment options
  • washing instructions
  • coupons
  • terms

SELECT PRODUCT

Our products are divided into two categories, shopping and design yourself.

shopping

Shopping holds all our pre-designed products. These can be ordered as they are, or quickly be changed in the design studio (like a text, or colour). In addition to individual products, you can also choose from a wide variety of 'maternity kits' and 'specials'. Our specials involve complementary products. Sometimes designable, sometimes just as they are.

design yourself

Here you will find all plain t-shirts, pants, hoodies etc. that you can personalize yourself with any text, clipart, photo combination or other. The possibilities are endless.

SHOPPING - CATEGORIES

In our main navigation, you will find shopping and design yourself. When you choose shopping, you can choose from different categories. Products for babies, children, adults etc. All our main categories hold various sub-categories.

A very popular category is 'shop by style'. Every child is different and has his or her own style. Some like classic and some like the outdoors. Inspired by so many designs created by our customers and a little bit of our own, we have created a whole range of 'ready to select' items.

DESIGN YOURSELF - CATEGORIES

Browse the categories for the product you want and get it into the design studio with a click, that's where all the fun begins. The design options and possibilities are infinite. So many cliparts and options to choose from. Uploading your own cliparts and photos is possible as well.

From the right hand column you can pick cliparts, texts, shapes, photos and more. Once finished you can preview your design clicking the 'preview icon' from the top left ribbon. You can even save your design (please create an account with us first) so you can order again at any time.

QUALITY APPAREL

Especially nowadays, quality makes all the difference. Our own label products are 'made by Sorprentas' and are manufactured by this wonderful factury in Portugal made from the highest quality cotton. To some products we add 5% of elastan which gives them a slimmer fit and nice strechy feel.

QUALITY OF PRINTS

We have been printing on apparel since 2003 and therefore have all the vital knowledge and experience in this field. We use the best quality foils and full colour printing techniques to ensure no colour fading. All artwork is attached to the fabric by means of special press under constant, high pressure and temperature. All Sorprentas clothes can be machine washed. The recommended washing temperature is 40º C or less.

SIZE CHART

To choose the right size, we have compiled a table below. The sizes are based on the average growth of European children.

Click here to see our size tables

PRICES

Each product has its base price. The price may vary with the size of your preference. For every single text, clipart or photo added to the base product we charge 5 euros.

MATERNITY PACKAGES

The ideal present for newborns. Quickly ordered but nevertheless very personal. We have put together several kits and design ideas. The smallest maternity package contains three products, the largest eight. You will find packages both in the shopping category and the design studio. Enter the name of the newborn, pick any design and we guarantee you to make something beautiful out of it.

Like to design the maternity package all by yourself? No problem. Indeed, it is also possible to upload your own design, such as a birth notification card or a photo. In the design studio you will find all the tools you need in the right column, amount others: 'add photo'.

If you like, the maternity kit can delivered directly to the home of the baby. We wrap it up beautifully and add your personal congratulatory message, handwritten!

CART

In the top right of every page you will find the shopping cart icon. Click it to see a list of all products you have added to your cart. It is always possible to add/remove products from here or send your designs back to the 'design table' for changes.

Got a coupon? Now is the time to redeem it, your coupon value wil be instantly taken off the price.

DELIVERY TIMES

We start to process your order on reception of your payment. Please allow 4 to 5 working days for your order to be delivered. When shipping to other continents, add another 7 days approximately.

PACKAGING

We ship your product in a special waterproof envelope. By doing so, your product will never go wet in case of rain and most of the time they easiliy fit in your mailbox so delivery can be done without the need being at home.

CONGRATULATORY TEXT AND GIFT WRAPPER

If you have opted for gift wrapping, we slip your ordered products in a beautiful, shiny golden high quality and reclosable bag. We attach your personal congratulatory text attached with your order, handwritten. This present will make an entrance!

WHERE'S MY ORDER?

Create an account with us and you will be able exactly to see where your order is in the process of 'production to shipment'. Of course you will also be informed by email about your order status.

YOUR ADDRESS & PRIVACY INFORMATION

We only use the data you provide us with to keep you informed and to make sure your articles will be delivered to the right door. Nothing more, nothing less.

SORPRENTAS BUSINESS ADDRESS

Our company data are:

Sorprentas SL
Phone: +31 (30) 3200915
Skype: alph0ns
Facebook: sorprentas

Dr. Welfferweg 31
3615 AK Westbroek
Netherlands

PAYMENT OPTIONS

We work with Docdata Payments, a dutch based escrow services company. We offer paypal, creditcards, iDeal, Sofort and bank transfers. In order for us to generate a proper invoice, businesses need to leave a valid VAT number.

WASHING & CARE

Our clothing is washable at 40º celsius and preferably inside out. Always iron inside out. Tufted products (such as the sleeping bag and raglan shirts) are preferrably washed in the machine and not by hand.

COUPONS

If you have a coupon code, you can enter it in your cart, the discount will be calculated instantly. It is also possible to already see the shipping country, if you consider the order to be sent directly to someone abroad.

We regularly have run campaigns and offers that we give our customers a discount code. This code may be disposable but some are permanent. Subscribe to the newsletter and maybe even have you as quickly's great code in your possession

The discount codes are free to spend on the website and can in the cart - in the specially marked box - to be introduced. The discount will be processed immediately.

TERMS & CONDITIONS

By Sorprentas when placing an order, you acknowledge the delivery and payment to be Sorprentas agreement.

Shipping within Europe

To send your order brings Sorprentas per delivery address shipping costs. For deliveries within Europe the shipping:

Up to 100 grams: € 3.95
100 - 500 grams: € 4.95
500 - 1000 grams: € 9.95
above 1000 grams: 14.95

With the quantity of articles ordered, the price may vary. The bigger your order size, the lower the price tends to be.

price

All our prices include VAT and exclude postage. Shipping costs are listed separately in the shopping cart and depend on the country of destination.

delivery from stock

Whenever a product is not in stock Sorprentas will inform you as soon as possible and offer you a suitable solution which might consist of a similar product a full refund or stock replenishment.

payment

The secure payment of your order is processed by Docdata payments. If you pay with creditcard, paypal or other instant payment method, your order will be processed more quickly.

delivery

From the day you receive the order confirmation and your payment has been processed succesfully, add 4-5 working days for delivery within Europe. Sorprentas cannot be held responsible when delivery exceeds these estimates.

return / exchange

Non printed articles can be returned within 14 days after your purchase. Please send us an email beforehand. Printed articles cannot be returned. In case we made a mistake or the quality does not meet your standards, we will send you a replacement article free of charge instantly.

website content

The contents of this website have been compiled with great care. Total exclusion of inaccurate or incomplete information is not possible. We thank you for any suggestions made to improve the website.

The size and position of the cliparts, and texts may vary slightly from the way it is visualised on the website. We cannot be held responsible for that because screen qualities may vary per browser and age of the device.

privacy

We only use the data you provide us with to keep you informed and to make sure your articles will be delivered to the right door. Nothing more, nothing less.

arguments and disputes

Dutch law is applicable might a dispute arise between Sorprentas and a customer.

LEGAL BUSINESS INFORMATION

Sorprentas is a legal subsidiary of AH Gerritsen Holding BV. Chamber of Commerce registration number: 30160132.
You can directly call Sorprentas by phone: +31 (0)30 3200925

Sorprentas SL
Apartado de Correos 587
29400 Ronda (Malaga) Spain

Sorprentas SL 
Dr. Welfferweg 31
3615 AK Westbroek